Imperial is seeking a self-directed Director of Sales Administration to manage the overall customer service and order processing team, assist with implementing strategic plans, establish SOPs, improve process efficiencies, track productivity metrics, and enhance intradepartmental communication and processes.

Salary: $70,000 - $90,000
Full Time
Location: Hybrid - Bourbon, Mo.
Travel: 5%

What You’ll be Doing

Strategic Planning & Cross-Functional Execution

• Implement strategic plans for the commercial teams.
• Collaborate with Sales, Marketing, and other departments to launch new programs and support current business strategies.
• Assist the President, VP of Sales Operations, and other executives with special projects and duties as needed.

Team Leadership & Development

• Manage and hire Customer Service Managers, Customer Service Representatives, Order Processors, and Account Managers.
• Lead training, development, and coaching initiatives for direct reports.
• Foster strong professional relationships with internal stakeholders, customers, and suppliers.

Operational Excellence & Continuous Improvement

• Establish and enforce SOPs for customer service and order processing.
• Lead process improvement initiatives and support new operational implementations.
• Establish and monitor KPIs for order entry efficiency, accuracy, and credit issuance.Oversee and manage CSR annual expenses.

Reporting & Issue Resolution

• Maintain weekly and monthly sales, commission, productivity, and other performance tracking reports.
• Escalate and resolve operational or personnel issues; provide hands-on support to team members.
• Utilize Power BI for data insights and reporting (experience preferred).

What We Need

• Proven customer service experience.
• Minimum of 5 years of progressive leadership experience in sales administration.
• Bachelor’s Degree in Business Management or a related field.
• Experience with web-based programs, ideally NetSuite and order entry software.
• Administrative experience in sales operations.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.
• A detail-oriented and process-driven approach

Benefits

• Free Hats
• 401K with company match
• Health care (medical, dental, vision)
• Employee Assistance Program
• PTO (vacation, personal days, 9 company holidays)
• Opportunities for continuing education
• Employee product discounts

To apply, please click “apply” or reach out for additional information! We look forward to meeting with you.

Company Overview

Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence–serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the #1 headwear brand* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar–Imperial is leading the industry in decorative apparel.
*Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech

Our Mission: We create consumer products that enrich and embellish people’s lives. Our responsiveness, continuous improvement, and empowerment of all team members are the pillars of our success.

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.