Imperial is seeking a Quality Manager to join our Quality team and help drive consistency, accountability, and continuous improvement across our manufacturing operations. This role is ideal for a hands-on quality leader who can balance day-to-day quality execution with broader process improvement efforts. The Quality Manager will help oversee quality systems, support internal auditing and corrective actions, partner closely with production leadership, and reinforce a culture where quality is built into every step of the process.

• Salary: $45,000 - $55,000
• Full Time
• Location: Bourbon, Mo.

What You’ll be Doing

• Support and help manage the day-to-day quality function across manufacturing operations
• Lead quality investigations, root cause analysis, and corrective/preventive action efforts
• Partner closely with production, operations, and leadership teams to resolve quality issues and improve consistency
• Monitor product and process quality performance, including trends, defects, rework, and customer concerns
• Help maintain and improve quality systems, procedures, work instructions, and documentation
• Assist in internal audits, compliance activities, and process reviews to ensure standards are being followed
• Coach and support quality staff, helping develop stronger inspection practices and decision-making
• Reinforce quality expectations on the production floor through routine presence, communication, and follow-up
• Identify opportunities for continuous improvement related to product quality, workflow, and defect reduction
• Support customer issue resolution and help ensure timely, thorough responses to quality-related concerns
• Track and report key quality metrics to leadership, offering insights and recommendations for improvement
• Help bridge tactical floor-level quality execution with larger departmental and business quality goals

What We Need

• 2+ years of quality experience in manufacturing, production, or a related operational environment
• Prior leadership or supervisory experience within quality or production roles
• Strong understanding of quality systems, inspections, audits, documentation, and corrective action processes
• Experience with root cause analysis and continuous improvement methodologies
• Ability to identify trends, solve problems, and make practical recommendations that improve quality performance
• Strong cross-functional communication skills with the ability to work effectively with operations and leadership
• Comfortable being highly visible on the production floor and addressing issues in real time
• Strong organization and follow-through skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and quality reporting/documentation tools
• Experience in apparel, print, embroidery, light manufacturing, or consumer products environments is a plus
• Exposure to ISO, audit readiness, or formal quality management systems is preferred

Physical Requirements

• Ability to sit or stand for extended periods of time while working at a computer or workstation
• Ability to use hands and fingers to operate standard office equipment, including computers, phones, and keyboards
• Ability to communicate effectively in person, by phone, and via electronic communication
• Occasional ability to lift and/or move up to 25 pounds
• Ability to move throughout the facility, including walking, bending, and reaching as needed
• Visual acuity sufficient to read screens, documents, and reports

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits

• 401(k) with company match 
• Health care (medical, dental, vision) 
• Employee Assistance Program 
• PTO (vacation, personal days, and 9 company holidays) 
• Opportunities for continuing education and professional growth 
• Employee product discounts 
• Free hats 

To apply, please click “apply” or reach out for additional information! We look forward to meeting with you.

Company Overview Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence–serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the #1 headwear brand* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar–Imperial is leading the industry in decorative apparel.

*Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech

Our Mission: We create and deliver innovative, and premium quality products with unmatched speed and exceptional service.

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds