Imperial is seeking a motivated and detail-oriented Quality Control Crew Lead to join our QC team. This associate-level leadership role is the next step above our QC Auditor position and serves as a key connector between frontline auditors and management. The QC Crew Lead will help guide daily quality activities on the floor, provide direction to QC Auditors, and ensure our products meet the high standards Imperial is known for. This position reports directly to the Senior Quality Director.

• Salary: $XXK–$XXK
• Full Time
• Location: On-Site – Bourbon, MO

What You’ll be Doing

• Lead and support a team of QC Auditors during daily production activities, providing guidance, training, and real-time feedback
• Conduct quality audits and inspections of headwear, apparel, and accessory products to ensure compliance with Imperial’s quality standards
• Identify and document defects, non-conformances, or process deviations; escalate issues to the Senior Quality Director as appropriate
• Assist in developing and maintaining quality control checklists, standard operating procedures (SOPs), and inspection criteria
• Monitor and track audit results, defect trends, and team performance metrics; communicate findings to the Senior Quality Director
• Collaborate cross-functionally with Production, Warehouse, and Decorating teams to address quality issues and drive continuous improvement
• Assist in onboarding and training new QC Auditors on processes, tools, and quality standards
• Participate in root cause analysis and corrective action processes when quality issues are identified
• Maintain organized and accurate quality records and documentation
• Support special projects and process improvement initiatives as assigned by the Senior Quality Director

What We Need

• 1–3 years of experience in a quality control, manufacturing, or production environment; previous experience as a QC Auditor or similar role preferred
• Demonstrated ability to lead, coach, or mentor a small team in a fast-paced environment
• Strong attention to detail and a commitment to delivering consistently high-quality work
• Solid understanding of quality inspection methods, defect identification, and product compliance standards
• Effective communicator—able to clearly convey quality issues and expectations to both teammates and leadership
• Comfortable working with data: able to record findings accurately, identify basic trends, and summarize results
• Proficiency in Microsoft Office (Excel, Word, Outlook) or similar tools; experience with quality management systems (QMS) a plus
• Highly organized, self-motivated, and able to manage priorities without close supervision
• Positive, team-first attitude with a willingness to take ownership and solve problems
• High school diploma or equivalent required; associate’s degree or coursework in Quality, Manufacturing, or a related field is a plus

Physical Requirements

• Ability to sit or stand for extended periods of time while working at a computer or workstation
• Ability to use hands and fingers to operate standard office equipment, including computers, phones, and keyboards
• Ability to communicate effectively in person, by phone, and via electronic communication
• Occasional ability to lift and/or move up to 25 pounds
• Ability to move throughout the facility, including walking, bending, and reaching as needed
• Visual acuity sufficient to read screens, documents, and reports

Benefits

• 401(k) with company match
• Health care (medical, dental, vision)
• Employee Assistance Program
• PTO (vacation, personal days, and 9 company holidays)
• Opportunities for continuing education and professional growth
• Employee product discounts
• Free hats

To apply, please click “apply” or reach out for additional information! We look forward to meeting with you.

Company Overview

Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence–serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the #1 headwear brand* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar–Imperial is leading the industry in decorative apparel.

*Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech

Our Mission: We create and deliver innovative, and premium quality products with unmatched speed and exceptional service.

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.