Imperial is seeking a Program Specialist to join the Nike Team Headwear team to help manage a segment of the business, including Custom, Stock Decorated, or Stock programs. This role requires a highly organized, customer-focused individual who can manage order flow from receipt through shipment, support cross-functional teams, and ensure a high-quality experience for both internal and external customers. This position reports directly to the Vice President of Nike Team Headwear.

• Full Time
• Location: Hybrid - Bourbon, Mo. 

Key Responsibilities/Functions: 

• Serve as the Program Specialist subject matter expert to Production team. Distribution team, Sales team, and Leadership 
• Manage the Nike Team Program process to ensure high quality on time delivery from order receipt to shipment. 
• Collaborate with cross-functional teams, including other Nike Team Program Specialists, Sales, Vlead, Production and Shipping. 
• Provide exceptional customer service via email, chat and phone to both external and internal customers. 
• Respond to customer inquiries, resolve issues, and provide timely solutions to ensure customer satisfaction. 
• Manage multiple email inboxes and intercompany platforms, coordinate internal and external communications, and efficiently handle meetings and phone calls. 
• Monitor product performance and provide data informed recommendations as needed to improve sales and customer satisfaction 
• Identify inefficiencies or bottlenecks in the order-to-ship workflow and recommend process enhancements 
• Learn and understand purchase order details and art proofs 
• Ability to use Excel to read reports, perform pivot tables, lookups and to manage and analyze data as needed. 

What We Need: 

• Outstanding customer service and time management skills 
• Strong verbal and written communication skills 
• Software experience/Tools: Microsoft Office, Illustrator, Google Workplace required and order entry software (preferred) 
• A creative eye for custom logo decoration and knowledge of graphic formats (JPG, Vector) 

Benefits 

• 401(k) with company match 
• Health care (medical, dental, vision) 
• Employee Assistance Program 
• PTO (vacation, personal days, and 9 company holidays) 
• Opportunities for continuing education and professional growth 
• Employee product discounts 
• Free hats 

To apply, please click “apply” or reach out for additional information! We look forward to meeting with you.