Imperial is seeking a Program Specialist to join the Nike Team Headwear team to help manage a segment of the business, including Custom, Stock Decorated, or Stock programs. This role requires a highly organized, customer-focused individual who can manage order flow from receipt through shipment, support cross-functional teams, and ensure a high-quality experience for both internal and external customers. This position reports directly to the Vice President of Nike Team Headwear.

• Full Time
• Location: Hybrid - Bourbon, Mo. 

Key Responsibilities/Functions: 

• Serve as the Program Specialist subject matter expert to Production team. Distribution team, Sales team, and Leadership 
• Manage the Nike Team Program process to ensure high quality on time delivery from order receipt to shipment. 
• Collaborate with cross-functional teams, including other Nike Team Program Specialists, Sales, Vlead, Production and Shipping. 
• Provide exceptional customer service via email, chat and phone to both external and internal customers. 
• Respond to customer inquiries, resolve issues, and provide timely solutions to ensure customer satisfaction. 
• Manage multiple Gmail inboxes and intercompany platforms, coordinate internal and external communications, and efficiently handle meetings and phone calls. 
• Monitor product performance and provide data informed recommendations as needed to improve sales and customer satisfaction 
• Identify inefficiencies or bottlenecks in the order-to-ship workflow and recommend process enhancements 
• Learn and understand purchase order details and art proofs 
• Ability to use Excel to read reports, perform pivot tables, lookups and to manage and analyze data as needed. 

What We Need: 

• Outstanding customer service and time management skills 
• Strong verbal and written communication skills 
• Software experience/Tools: Microsoft Office, Illustrator, Google Workplace required and order entry software (preferred) 
• A creative eye for custom logo decoration and knowledge of graphic formats (JPG, Vector) 

Benefits 

• 401(k) with company match 
• Health care (medical, dental, vision) 
• Employee Assistance Program 
• PTO (vacation, personal days, and 9 company holidays) 
• Opportunities for continuing education and professional growth 
• Employee product discounts 
• Free hats 

To apply, please click “apply” or reach out for additional information! We look forward to meeting with you. 

Company Overview 
Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence–serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the #1 headwear brand* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar–Imperial is leading the industry in decorative apparel. 
*Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech 

Our Mission: We create consumer products that enrich and embellish people’s lives. Our responsiveness, continuous improvement, and empowerment of all team members are the pillars of our success. 

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.