Imperial is seeking a motivated and detail-oriented IT Summer Intern to support our day-to-day Level 1 Helpdesk operations. This role is ideal for someone looking to gain hands-on experience in enterprise IT support while building foundational skills in troubleshooting, ticket management, user support, and escalation procedures. This position reports directly to the Network Operations Manager.

Salary: $20/hour
Seasonal Internship 
Location: Bourbon, Mo.

What You'll Be Doing

• Provide Level 1 technical support for end users through the ticketing system, email, phone, and in-person requests
• Troubleshoot common hardware, software, printer, connectivity, and peripheral issues
• Assist users with account access issues, password resets, and basic Microsoft 365 support
• Document technical issues clearly in the helpdesk system and follow standard escalation procedures when needed
• Support workstation setup, equipment swaps, and onboarding-related IT tasks
• Escalate issues to Level 2 or the Network Operations team when they exceed Level 1 scope
• Follow established IT policies, security standards, and troubleshooting procedures
• Assist with routine IT tasks and special projects as assigned
• Gain exposure to enterprise helpdesk workflows, troubleshooting methodology, and IT operations in a production environment

What We Need

• Currently pursuing coursework or a degree in Information Technology, Computer Science, or a related field, or demonstrated technical interest
• Strong customer service mindset with clear verbal and written communication skills
• Basic understanding of Windows operating systems and common business applications
• Ability to follow documented procedures and work within defined escalation paths
• Dependable, eager to learn, and willing to take direction from team leadership
• Strong attention to detail and ability to stay organized while managing multiple support requests
• Interest in learning more about networking, systems administration, and IT operations